Returns & Exchanges
At The Med, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. Simply ensure your products are in their original, unused condition to receive a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags and labels remain attached to prevent damage during transit.
Ship the Parcel
Print your prepaid shipping label from the portal and drop off the package at any authorized courier collection point or local post office.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing